For both Hajj and Umrah, you'll need a valid passport (with at least 6 months validity), passport-size photographs, vaccination certificates (including COVID-19 and meningitis), and completed visa application forms. For Hajj, additional documents may include proof of relationship for Mahram (for women under 45), and medical fitness certificates for elderly pilgrims. Our team will provide you with a detailed checklist and assist with all documentation.

For Hajj, we recommend booking at least 6-8 months in advance as quotas fill up quickly. For Umrah, you can book 2-3 months ahead, though last-minute bookings are sometimes possible depending on availability. Early booking often allows better hotel locations and more favorable pricing.

Our packages typically include: round-trip airfare, visa processing fees, accommodation in Makkah and Madinah, ground transportation, experienced group leaders/guides, pre-departure orientation, and Ziyarat (religious site visits). Meals may be included depending on the package tier. We provide complete transparency in pricing with no hidden costs.

Yes, we carefully select hotels based on proximity to Haram. Our premium and VIP packages feature hotels within walking distance (5-15 minutes) of the Holy Mosque. Economy packages are slightly further but still conveniently located with easy transportation access. We provide exact hotel names and distances during booking.

Cancellation policies vary depending on how close to the departure date you cancel. Generally, cancellations made 90+ days before departure incur minimal fees, while cancellations closer to departure may result in higher penalties as per airline and hotel policies. We recommend travel insurance to protect against unforeseen circumstances. Our team will explain the complete cancellation policy during booking.

Absolutely! All our packages include experienced group leaders who accompany you throughout the journey. They provide step-by-step guidance on performing rituals correctly, assist with any issues, and ensure your safety and comfort. We also conduct comprehensive pre-departure training sessions covering all aspects of Hajj and Umrah.

Yes, we offer customized packages tailored to your specific needs. Whether you need extended stays, specific hotel preferences, private transportation, or special arrangements for elderly or disabled family members, we can create a personalized package. Contact us to discuss your requirements.

We accept bank transfers, cash payments at our office, and installment plans for early bookings. A deposit is required to confirm your booking, with the remaining balance due before departure. We provide official receipts for all transactions and maintain complete financial transparency.